Name: 
 

Chapter 5: Collaboration in Workplace Communication



 

 1. 

Long, complex documents are too complicated for collaborative authorship.
 

 2. 

Collaboration implies an equal contribution from every member of the team.
 

 3. 

Asking a colleague questions about a document’s content, structure, and design is usually considered rude.
 

 4. 

Some users of groupware worry about the accuracy of group calendars.
 

 5. 

You can help prevent affective conflict by monitoring the way people’s attitudes change as a project develops.
 

 6. 

Substantive conflict can make collaboration more effective.
 

 7. 

Expressing disagreement directly is a universal practice in business and professional environments.
 

 8. 

Active listeners
a.
take microcassette recorders to meetings
b.
paraphrase what speakers say
c.
avoid making eye contact with a speaker
d.
prefer cell phones
 

 9. 

What percentage of your workplace writing will likely require collaboration?
a.
20 to 30 percent
b.
30 to 50 percent
c.
50 to 75 percent
d.
75 to 85 percent
 

 10. 

To be effective, collaborative writing should occur
a.
through synchronous interaction
b.
according to a clearly articulated process
c.
among authors of the same gender
d.
among authors with the same level of technical knowledge
 



 
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