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1.
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Informal letters and e-mails are examples of ephemeral pieces of
writing.
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2.
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When
you address a letter to Josh Hemming, Senior Technician, you can safely assume that only Josh will
read the document.
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3.
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When
writing an e-mail message, you should avoid cluttering the recipient’s inbox by addressing
multiple subjects in a single message.
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4.
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When
you expect a negative reaction from your audience, you should draft a letter that organizes
information in descending order.
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5.
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Headings are not appropriate for documents shorter than three pages.
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6.
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For
which of the following situations would a phone call, rather than a letter, be
appropriate? a. | you need to
provide a complex explanation of a new drainage system | b. | you wish to
thank a coworker for helping organize Take Your Daughter to Work Day | c. | you want to
recommend a former employee to a prospective employer | d. | you need to
establish the terms for working with a management consultant | | |
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7.
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When
writing a negative response, which of the following would you do first? a. | Explain why you
cannot accommodate the request | b. | Acknowledge the request | c. | Clearly say
“no” | d. | Offer an alternative | | |
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8.
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In
modified block letter style, the date and closing lines appear a. | flush
left | b. | flush
right | c. | centred | d. | one tab setting
from flush left | | |
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